Will I be able to recycle the box?
Yes, the box is made by a female-run Canadian company that creates boxes in Canada that are recyclable and are carbon-neutral. The boxes are also designed to be reused prior to recycling. You can flip your box inside out and use it to store items like photographs, ribbons and bows, Christmas ornaments, and so much more!
Can I purchase the box without a Membership?
If you choose to only purchase one box, you must cancel your membership and later re-subscribe, which is subject to availability. The Jilly Box membership is recurring seasonally if you wish to cancel your subscription it must be done 30 days before the next billing date.
What is the currency of the Jilly Box?
The Jilly Box is a Canadian company, therefore, your purchase will be in Canadian dollars. If you use a credit card that is in a different currency, your purchase may be converted by your credit card company to the currency of your credit card in accordance with their terms and conditions.
How do I purchase the Jilly Box?
If you're an email subscriber to our newsletter you'll be the first to be notified about the upcoming Winter 2020 Jilly Box. Due to high demand we will be updating everyone moving forward on how to become a Jilly Box member. Thanks for your patience!
How do I choose my size?
As the items of the box are a secret, we ask that you choose your regular go-to size. For the upcoming box, we will provide sizing information to help guide you,
What if I chose the wrong size?
All sales are final and we cannot accommodate exchanges like this, we suggest regifting as an option!
What types of memberships do you offer?
The Jilly Box offers one membership! It’s simple, you sign up for the Jilly Box and each season you are enrolled to get the next seasons box once your payment is processed, every quarter.
What is the cost of shipping?
We are offering free shipping for the Jilly Box! However, any customs, duties, value-added, federal, state, local or other taxes outside of Canada are not included. As a Jilly Box member, you are responsible to pay for any such taxes related to the location you live. The Jilly Box has the right to charge you for any taxes we believe are required to pay or collect related to your purchase.
When will the Fall 2019 box ship?
The Jilly boxes will ship mid-to-late November. Our goal is that you receive the box before the holidays!
When will each seasons box ship?
FALL/HOLIDAY 2019: LATE-NOVEMBER
WINTER 2020: LATE-FEBRUARY
SPRING 2020: LATE-MAY
SUMMER 2020: LATE-AUGUST
Where do you ship to?
We ship within Canada & the U.S. All major cities will be shipped via FedEx and rural areas will be shipped via Canada Post. Exclusions: Hawaii & Alaska. We hope to ship to more places in the near future!
Can I pick up my Jilly Box in the Okanagan?
Yes!! We are so excited about this! If you’re in the Okanagan all you have to do is choose the option for “Local Pickup” when purchasing your delivery option and you can pick it up by November 19th from the Locality shop in Vernon, BC!
Can I change my shipping address?
You can change your shipping address 30 days prior to the box being shipped out. On the Fall 2019 box, the shipping address cannot be changed after you place your order. On future boxes, you will receive an email reminder that the next season’s box will be charged to your card on file and you have a time period to update your shipping address prior to the 30 days notice of the box being shipped out.
Do you ship internationally?
No, currently we ship to Canada & the U.S., excluding Hawaii & Alaska. The cost of shipping is free with your membership!
What credit cards do you accept?
The Jilly Box accepts Visa, Mastercard, and American Express payments from customers. Pay Pal is not accepted.
Can I change my size?
After your size has been chosen at checkout we are unable to accommodate size changes due to inventory. We apologize for the inconvenience!
What is your cancellation policy?
You can cancel your membership in your online portal at least 30 days before the next billing date.
Can I purchase more than one box?
As the purchase of a Jilly Box is a subscription, there is a limit of one purchase per single email address. You are welcome to create your friends an account and purchase the box for them that way!